This agreement is between you, the user of Roberto Carlos Hernandez Feregrino (photoshoot.madrid) website(s), and Roberto Carlos Hernandez Feregrino (photoshoot.madrid)
These are the terms & conditions of service specifically related to booking tours via Roberto Carlos Hernandez Feregrino (photoshoot.madrid) sites.
You confirm that you are of legal age to lawfully use Roberto Carlos Hernandez Feregrino (photoshoot.madrid) web-sites & services, to enter into a contract and that you are solely responsible for all uses performed on said sites / services by you, even if on the behalf of another. All tours available to book are promoted by Roberto Carlos Hernandez Feregrino (photoshoot.madrid) and are operated by freelance tour guides who are in a contractual relationship with Roberto Carlos Hernandez Feregrino (photoshoot.madrid)
Bookings for photoshoot.madrid, where the entire amount is paid online in advance, are subject to cancellation and refund terms as follows:
Cancellation & Refund Policy
- You may cancel free of charge up to 5 days before your photoshoot date (from 00:00 / 12:00 a.m. local time at the service location) and receive a 100% refund.
- If you cancel within 5 days of the photoshoot date (from 00:00 / 12:00 a.m. local time), you will receive a 50% refund.
- Cancellations made within 24 hours of the photoshoot date are non-refundable.
How to cancel
- Cancellations are accepted only by email, sent to the email address indicated on your booking confirmation.
Exceptional circumstances
- Requests for a full refund within 5 days of the photoshoot date may be reviewed case by case and may be granted at our sole discretion.
No-shows, late arrivals, or choosing not to proceed
You attend but decide not to proceed with the photoshoot for any reason
- Once the photoshoot time slot has started at the scheduled date and time, no full or partial refunds will be issued in any of the following cases:
- No-show (you do not attend)
- Late arrival (arriving late reduces the available shooting time and does not qualify for a refund)
- You attend but decide not to proceed with the photoshoot for any reason
The deposit paid when booking must be paid using a valid Credit Card or Debit Card. You confirm that all information submitted by you to Roberto Carlos Hernandez Feregrino (photoshoot.madrid) including Credit card / Debit card details, are complete and accurate and that you have been granted the required permissions and authorisations to use said card.
You will receive a booking confirmation via email shortly after completing the booking process, provided that all information submitted is correct and there is sufficient funds available to the credit / debit card used to complete the transaction. If you do not receive a confirmation e-mail please contact us after checking your junk mail folder.
Credit / Debit card details are entered on a secure page and transferred using SSL technology. Payment is processed by a trusted, secure & reputable payment portal.
All currency conversions displayed on Roberto Carlos Hernandez Feregrino (photoshoot.madrid) sites are calculated by using an exchange rate derived from a third party reputable currency conversion website in real time.
Please have your ticket / booking confirmation available on arrival to the tour starting point either in printed form or on a mobile device. Students who have availed of the student price may be required to show valid student ID on arrival. Should this not be possible you will be required to pay the full amount, less deposit paid.
All participants attending the photoshoot.madrid must be aged 18 or over, with a valid passport, driver’s license or national ID card as proof of age.
Roberto Carlos Hernandez Feregrino (photoshoot.madrid) may offer you the opportunity, via email, to review the tour in relation to your experience and your opinion. Your review may be visible on our site(s). We may also include a link to the relevant TripAdvisor listing for you to submit a review there if you so choose.
Participation on any tour is strictly voluntary and both your freelance guide and Roberto Carlos Hernandez Feregrino (photoshoot.madrid) reserve the right to deny participation to anybody at any time at our discretion. Neither Roberto Carlos Hernandez Feregrino (photoshoot.madrid), its contractors, parent or subsidiary companies, partners, employees or freelance tour guides accept any liability or responsibility for any injury, loss, damage, inconvenience or other sustained by any person using its services, nor to their property, howsoever caused.
Roberto Carlos Hernandez Feregrino (photoshoot.madrid) will never sell or provide your personal information to any third party. We reserve the right to use data given to us for internal marketing and research purposes. Pictures taken during tours may be used for marketing purposes and on our social media platforms.
